Return Policy & Procedures

 

Thank you for shopping with us at Magali Pascal and we hope that you love your recent purchase!

If you wish to return an item, please see below for details and instructions of Magali Pascal return policy and procedures. (Please note you are currently on our Indonesia website, please go to magalipascal.com if you placed your orders on our global website)

 

  • IMPORTANT INFORMATION

    Product sold from id.magalipascal.com is shipped to you from our Dispatch Warehouse in Bali, Indonesia. As such, Magali Pascal products sold on the website and in our Bali stores comply with the consumer laws of Indonesia.

    When placing your order with Magali Pascal, you automatically agree to all information below.

    Magali Pascal has the right to refuse any return merchandise within reason. Items must be returned in original and unused condition with tags attached and in sellable condition.

    Successful return requests for items purchased online are eligible for online store credits.

    As our Bali Stores and Online Store are separate entities, we cannot accept cross returns or exchanges.

    Please see the below "Online Returns" or "Store Returns" tabs for the returns process most relevant to your situation.

    PLEASE NOTE:

    - Our Online Store does not offer cash refunds.
    - Unless an item experiences a manufacturing error, we do not accept any return/exchange requests on SALE items purchased online.
    - We do not accept returns due to change of mind.
    - Online store credits can only be used ONE TIME and cannot be reimbursed again.
    - Purchases made with store credits cannot be returned.
    - Shipping costs are non-refundable and all costs for shipment are the responsibility of the customer. Returns may only be authorized if the customer pays for all shipping and duties both directions.

  • ONLINE RETURNS

    Please read these terms and conditions carefully before initiating your return. By initiating your return, you agree to the terms and conditions set out below.
    All return requests must be made within 14 days from the date you receive your order, and require a Returns Authority Form. RA Forms are provided once returns have been formally authorised via your online Magali Pascal account.
    Successful return requests are eligible for online store credits only.

    - We do not offer cash refunds.
    - Online store credits can only be used once.
    - Online store credits are applied to the customer’s Magali Pascal account. Any and all shipping fees are not reimbursed.
    - If you require a different size, you will need to return your item for an online store credits. You can then use this to purchase your correct sizing. *Note: Sizing is subject to product availability.

    Your Magali Pascal Account can be accessed via the email address used to place your original order.

    STAGES OF YOUR RETURN

    1. Initiate Return

    This can be done by logging in to your Magali Pascal customer account or by clicking this button below.

    Returns Center

    2. Return Authorised

    Once we have reviewed and approved your initiated return request, we will authorise it and send you your mandatory RA form.
    You may then prepare to send your parcel to our Returns Team.
    Please be sure to to include a copy of your RA form with your return item.
    Once posted, please email our customer service team at contact@magalipascal.com with a tracking number.

    3. Return Received

    We will notify you once we have received your parcel and if it has been approved by our Returns Team.

    4. Online Store Credits Issued

    Once approved, we will issue your Magali Pascal Account with your Online Store Credits. Use this to purchase your correct size or a new item.
    Please keep your receipts/invoices as customers may be asked for proof of purchase.

    INITIATING AND POSTING YOUR RETURN

    1. Log in to your Magali Pascal Account.
    2. Find and select ‘Completed Orders’.
    3. Select the order# containing the item you wish to return and click ‘Return Item(s)’.
    4. Fill in the relevant information regarding your return and nominate Online Store Credits.
    5. We will assess your Return Request and contact once it has been authorized. Please do NOT send back your return prior to authorization. Any returns sent back without an RA Form or authorization will be rejected.
    6. Once authorized, you may send back your parcel. We recommend you use a reputable courier company or by a registered express mail service. Please be sure to email contact@magalipascal.com with the postal tracking number so that we may monitor the safe journey to our Returns Team.

    Return Address will be provided in your mandatory RA Form.

    WHAT HAPPENS NEXT?

    When the return has been delivered to our Returns Department, please allow up to 5 business days for our team to quality check and approve the return garment.
    The Online Store Credits to the value of your original purchase will be applied to approved returns. You may order your correct sizing or purchase a new item. You will receive an email notification when this has been processed.

    Please note:

    • Any and all returns sent back without an authorised online return request and a Return Authority Request form will not be accepted or processed and will be destroyed onsite.
    • Any and all returns are sent back at the customer's own risk.
    • Magali Pascal is not liable for parcels that are lost in transit.
    • Please note that the returns postage will be that of the customer’s own expense and will not be reimbursed.

  • BALI STORE RETURNS

    Please email: balisales@magalipascal.com for your return inquiry. Our Bali stores cannot accept return parcels, please do not ship any returned items to any of our Bali Stores' address.

    CONTACTS:

    General        : online@magalipascal.com
    Bali Stores   : balisales@magalipascal.com



    Thank you for shopping with us at Magali Pascal.

    We reserve the right to amend our Terms and Conditions at any time. All adjustments and amendments to our Terms and Conditions will be posted on-line. The continued use of www.magalipascal.com is to accept our new Terms and Conditions.